Return & Refund Policy
At HookedTee, we take pride in offering high-quality custom apparel and home decor items for fishing enthusiasts. Since our products are made-to-order, we have specific policies regarding returns and refunds to ensure a fair and smooth shopping experience for our customers.
Please read our policy carefully before placing an order.
1. Return Policy
Return Window
We accept returns within 30 days from the delivery date.
After 30 days, we will not be able to process a return or refund request.
Eligible Reasons for Return
We accept returns or replacements in the following cases:
✔️ The item you received is damaged or defective upon arrival.
✔️ You received the wrong item, size, or design compared to your order.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
✔️ Unused and unwashed – The product must be in its original condition.
✔️ Original packaging – The item should be returned in its original packaging, including tags and accessories (if applicable).
✔️ Proof of purchase – You must provide your order number and proof of purchase.
Non-Returnable Items
❌ Custom-made items with personalized designs cannot be returned unless they are defective or incorrect.
❌ Items that have been used, washed, or altered in any way.
❌ Any return request made after 30 days from the delivery date.
2. Refund Policy
If your order qualifies for a refund, we will process it based on the following conditions:
Full Refund (100%)
✔️ You are eligible for a full refund in the following situations:
ü Your order was canceled within 12 hours after purchase.
ü The item is damaged or defective upon arrival, and a return is not required.
ü The item received is significantly different from the order details.
Partial Refund (or Custom Resolution)
✔️ If you ordered the wrong size or design, but still want a replacement, we may offer a partial refund or store credit to help cover the cost of a new order.
✔️ If the issue is partially our fault, but the item is still usable and you want to keep the items, we may offer a partial refund instead of a full refund.
No Refunds
❌ Refunds are not available for delays caused by shipping carriers, customs processing, or incorrect address provided by the customer.
❌ Refunds will not be issued if the customer changes their mind after receiving the order.
3. How to Request a Return or Refund
If you believe your order qualifies for a return or refund, follow these steps:
Step 1: Contact Us
Email us at contact@hookedtee.com within 30 days from the delivery date with the following details:
ü Your Order Number
ü Clear photos or videos showing the issue with the product
ü A brief explanation of the issue
Step 2: Receive Return Instructions
If your return is approved, we will send return instructions via email within 2-5 business days.
You must follow these instructions and return the product in its original condition.
Step 3: Return & Refund Processing
Customers are not responsible for return shipping costs if the item was damaged, defective, or incorrect due to our mistake.
Once we receive and inspect the returned item, we will issue a refund within 5-10 business days via the original payment method.
If the return is not required, we will issue a refund within 1-2 business days via the original payment method after receiving the refund request.
4. Order Cancellations
You have 12 hours after placing an order to request a cancellation for a full refund.
After 12 hours, your order will have entered production, and we cannot guarantee a cancellation or refund.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
ü Check your bank account again.
ü Contact your credit card company – it may take some time before your refund is officially posted.
ü If you’ve done all of this and still haven’t received your refund, please email us at contact@hookedtee.com
6. Contact Us
For any return, refund, or order-related inquiries, feel free to contact our support team:
Email: contact@hookedtee.com
Thank you for shopping with HookedTee – where fishing passion meets personalized style! 🎣🧢